As a Claims Consultant, you will play a pivotal role in delivering outstanding warranty services. You will manage end-to-end warranty claims processes, ensuring timely resolutions, high-quality service, and strong customer satisfaction
The Role
- Processing warranty claims and invoices with accuracy and efficiency
- Managing customer inquiries, complaints, and escalations in a professional and empathetic manner
- Booking repairs, ordering parts, and coordinating service agents
- Providing clear guidance to consumers, service agents, and contractors on warranty procedures
- Training service agents and ensuring compliance with warranty processes
- Preparing and maintaining reports on warranty claims and related activities
- Collaborating with stakeholders to ensure seamless claim resolution
- Answer a high volume of calls and manage the customer email inbox
The Benefits
- Located in North Lakes, with free on-site parking & close to amenities
- Monday to Friday, 9am – 5pm, no weekends
- Hybrid role available once fully trained
- $35 per hour + superannuation
- Start Date: ASAP
- Temporary to permanent position for the right candidate
- Open to candidates from Claims or Insurance backgrounds
- A small team with a fun, friendly, supportive culture who love banter
About You
- A bubbly and upbeat personality with exceptional communication skills
- Proven expertise in customer service, with a knack for de-escalation and conflict resolution
- Empathetic, resilient, and an excellent problem-solver
- Strong attention to detail and a process-oriented mindset
- Proficiency in Microsoft Office Suite and strong report-writing skills
- Experience in warranty claims or insurance processes welcomed
- A solid understanding of air conditioning systems (desirable)
- Strong written and verbal communication skills
This is your chance to work with a globally recognised brand in a role that offers variety, challenge, and growth potential.
Don’t be shy, Be Iconic and Apply today or contact Aaron Wild at [email protected]
