As a Claims Consultant, you’ll be the go-to person keeping customers happy and service teams on track. This inbound role with some outbound calls in a contact centre focuses on managing end-to-end warranty claims, ensuring accuracy, clear communication, and quick resolutions. If you’re organised, people-focused, and love problem-solving, this is your chance to join a global brand that values personality as much as professionalism.

The Role

• Manage end-to-end warranty claims, ensuring accuracy, timeliness, and smooth resolution.
• Handle inbound customer and service enquiries with occasional outbound follow-up calls.
• Communicate with customers, service agents, and internal teams to resolve issues and keep workflows moving.
• Provide support and guidance to service agents on warranty processes and system use.
• Contribute to a collaborative, close-knit team that values communication and strong relationships.

The Benefits

• $35 Per Hour + Super | Weekly Pay
• Start Date: ASAP | Hybrid role once fully trained
• Full-Time, Monday to Friday, 9am-5pm – no weekend work!
• Located in North Lakes | Free Onsite Parking
• Temporary to Permanent opportunity for the right person
• Small, close-knit team for someone who loves banter
• Work for an iconic global brand
• Bring your personality to work and have fun while doing it

About You

• Experience managing claims or high-volume customer enquiries.
• Strong communication skills with the ability to manage and resolve issues effectively.
• Highly organised and detail oriented.
• Confident with MS Office and comfortable learning new systems.
• Team player who enjoys collaborating with different stakeholders.
• Positive, adaptable, and ready to bring energy to a fun, fast-paced team.

If you’re reading this and feeling excited, be Iconic and Apply Now!
Or get in touch for a friendly chat – contact Aaron Wild on 0467 709 777 or [email protected]