As a Customer Service Officer, you’ll be the face and voice of an exciting, fast-growing brand, assisting customers with inbound enquiries (and a few outbound follow-up calls) while keeping things friendly, professional, and fun. You’ll be the first point of contact for customers – helping them with questions, guiding them through solutions, and ensuring they always have a positive experience.
 
The Role

• Manage inbound calls from customers with questions about parking issues or general advice
• Make occasional outbound calls for check-ins, follow-ups, or after-sales care
• Manage the shared customer service inbox, ensuring all emails are actioned promptly
• Assist with admin tasks and after-sales documentation to support the wider team
• Conduct check-in calls and provide ongoing customer support with confidence and professionalism

The Benefits

• $55,000-$60,000 base + Super + quarterly bonuses roughly $2.5k
• Fully on-site role in Spring Hill with free parking
• Monday-Friday, 8am-4pm – no weekends! Fortnightly pay 
• ASAP start with full training, new equipment, and site visits to help you settle in
• Full training provided with new equipment and site visits to settle in
• Work alongside a fun, outgoing team who love a good chat and banter
• Career progression opportunities available as you grow with the business

About you

• Passionate about delivering exceptional customer service and support
• Confident, friendly, and comfortable on the phone – not afraid to call customers and have genuine conversations
• Someone who takes their work seriously but not themselves too seriously – positive attitude and sense of humour are key!
• Able to give clear directions and guide customers through solutions
• Comfortable using modern CRM systems (like HubSpot) and open to learning new tools and tech
• Contact centre experience is a bonus, but the right attitude, energy, and eagerness to learn are what matter most

This is a one-of-a-kind role with a great team and if it sounds like the next role for, don’t be shy, be Iconic and get in touch with Aaron Wild at 0467 709 777 or [email protected]