As the Contact Centre Team Leader based in Archerfield, you will lead and develop a team of consultants handling inbound and outbound customer enquiries, driving performance while creating a positive, high-energy team culture. You’ll focus on coaching, hitting targets and ensuring consistent results, with hybrid flexibility available once fully trained.

The Role

• Lead, onboard and develop new team members to set them up for long-term success
• Motivate the team to achieve monthly performance and revenue targets
• Ensure adherence to contact centre processes, compliance and quality standards
• Run daily team huddles and structured monthly one-on-ones
• Partner with senior leadership to deliver ongoing coaching and performance feedback
• Monitor daily KPIs, manage team rosters and maintain a positive, accountable culture
• Drive engagement and continuous improvement across the team

The Benefits

• Base Salary $80,000–$90,000 + super + commissions (depending on experience)
• Archerfield location
• On-site role with hybrid flexibility available after training
• Monday–Friday roster (8am–4pm or 9am–5pm) with occasional Saturday work
• Lead a driven and collaborative contact centre team
• Clear career progression pathways
• Supportive leadership and strong internal training
• Opportunity to shape team performance and make a genuine impact
• Energetic, inclusive culture where your leadership style is valued

About You

• Proven experience leading or coaching a contact centre or sales team
• Track record of achieving targets and improving team performance
• Strong leadership skills with the ability to build an engaged team culture
• Comfortable using Outlook and Excel, and quick to learn new systems
• Experience with CRM or contact centre platforms (e.g. Microsoft 365, Genesys or similar) highly regarded

If you’re excited reading this, please Apply Now! Or get in contact with Aaron Wild on 0467 709 777 or [email protected] for a confidential chat.