We are seeking 2x Member Services Representatives for a temporary 8-week assignment. In this role, you will be responsible for making outbound calls, responding to inbound enquiries, and supporting members during a key renewal period. You will use a consultative and solutions-focused approach to ensure members renew their annual memberships while providing excellent customer service.

The Role

• Make approximately 50 outbound calls per day to assist members with renewals
• Handle inbound calls and email enquiries related to memberships
• Send follow-up communications via SMS and email
• Inform members about relevant benefits to enhance their experience
• Set up payment plans and provide support to members in need
• Accurately log all interactions in the CRM (Salesforce)
• Coordinate with the finance team on billing matters

The Benefits

• $35 per hour + super | weekly pay
• Monday to Friday – 9am-5pm – no weekends
• Brand-new office with stunning city views
• Opportunity for extension and future campaigns
• Supportive team and professional work environment
• Friendly, fun, and supportive work culture

About You

• Previous experience in a contact centre, sales, or customer service role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet call targets
• Strong problem-solving skills with a customer-first approach
• Comfortable using CRM systems and handling data entry
• Can commit to the full assignment

If you’re reading this and feeling excited, be Iconic and Apply Now! Or get in touch for a friendly chat and contact Aaron Wild at [email protected]